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If you want to change or return the item, you have a period of 14 days from the receipt of the order. Products must be in perfect conditions with its label and purchase ticket and in its original packaging.

  • Change: in the event of a change for other item of the web site, customer must pay shipping costs. Once we receive the item and check out that it is in perfect conditions, we will proceed to make the change. For it, send us an email with the new article that you want. Only valid for Mainland (Spain, Balears and Portugal).
  • Return: in the case of a return, customer must pay shipping costs. Once we approve the return, you will receive a refund amount in the same way that you made the purchase. ByPEPPAS will send you an email confirming that the refund was due.
  • Defective item: If the item shipped was defective, you must notify us within 7 days of the purchase. Shipping costs will be in charge of ByPEPPAS.
  • Return service: Consists on sending a Courier to your home who will collect your previous ByPEPPAS order and brings you the new one, for a change of size, all for 7€. Only valid for Mainland, Balears and Portugal ORDER HERE!!

To make any change or return, please, send us an email to indicating what you need and including the order number.

Returns are not allow for items purchased in OUTLET, SPECIAL SALES or FINAL SALE. Only size and model change.
*Remember that in the accessories, no changes or refunds are allowed.