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Shopping Guide

SHIPPING:

Delivery time: Items bought at ByPEPPAS online store, are send by courier and the approximate deadlines are:

Rest of the world: refer to us, as it will depend on the shipment characteristics. We will send you an email to confirm the delivery time.

Shipment costs:

Canary Islands and Ceuta and Melilla

Custom duties are not included in the shipping cost amount. Customer will be responsible for all costs generated due to custom efforts and their tariffs.

For more details and other destinations, you can ask sending us an email toinfo@bypeppas.es.

Payment methods:

We put at your disposal these payment methods:

  • Pay Pal. 
  • VISA y MasterCard.

Information

MY ACCOUNT:

  •  View My Orders and Make a Return.
  • Order tracking, Returns and Refunds.
  • My addresses: Billing and Shipping.

CHANGES AND RETURNS

If you want to change or return the item, you have a period of 14 days from the receipt of the order. Products must be in perfect conditions with its label and purchase ticket and in its original packaging.

Change: in the event of a change for other item of the web site, customer must pay shipping costs. Once we receive the item and check out that it is in perfect conditions, we will proceed to make the change. For it, send us an email with the new article that you want.

Return: in the case of a return, customer must pay shipping costs. Once we approve the return, you will receive a refund amount in the same way that you made the purchase. ByPEPPAS will send you an email confirming that the refund was due.

Defective item: If the item shipped was defective, you must notify us within 7 days of the purchase. Shipping costs will be in charge of ByPEPPAS.

To make any change or return, please, send us an email to info@bypeppas.es indicating what you need and including the order number.